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Residents' Survey Coming
[Posted 1/13/2017]  

The City of Mountain Brook has contracted with the ETC Institute to conduct a survey of city residents concerning municipal services and overall quality of life. ETC Institute, located in Olathe, Kansas, is a marketing, research, demography and statistical firm that has completed residentsí surveys for Auburn, Dothan, and Vestavia Hills.

2,000 households will be randomly selected to receive this 7-page, brief survey by mail.  It can be completed online. The online version will require a secure access to complete the survey. The resident survey will inquire about city services, public safety, and city communications. The survey will be distributed late January and the deadline of the survey is February 16th.

In 2014, a similar survey was distributed with a return rate of approximately 40%, which was higher than the national average of 10-20%. It is important for each resident who receives the survey to complete it by the deadline so the City obtains substantial feedback. The responses will allow the City to understand the concerns and desires of the residents and make strides to address them.  In the previous survey, the main dissatisfaction was street lights and traffic congestion. Since this last survey, the city has made traffic improvements at eight (8) intersections and added many new street lights, as well as upgraded the street lights in our four (4) commercial villages, and on Mountain Brook Parkway to LED lights.

Do your civic duty and fill out the survey. Mountain Brook needs your feedback to be the best city it can be.